Services – ApifyCloud

Services

Videochat Connector

Main features:

Real time video chat conversations
Scheduled video chat conversations
Real time chat and document sharing
Mobile and desktop supportability using WebRTC
Video recording (SD & HD) and store recordings using AWS-S3 or MS-Container (BYOS, Bring Your Own Storage model)
Seamless integration to Genesys Cloud, just in a few and quick steps
“Consume as you need” model without commitments.

Services

Main features

API for inbound/outbound messaging
Channels Supported: SMS, Telegram, Wahtsapp, Facebook Messenge
Seamless integration to Genesys Cloud via API Chat, just in a few and quick steps
Media enrichment by supporting images, videos, audio, docs, location, gifs and emojis
Keyword routing support
Agent capability to share media (Document uploader)
Outbound campaigns (Campaign manager, API for bulk upload)
Metrics and reporting managed by Genesys Cloud
“Consume as you need” model without commitments.

Services

Main features

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